Previous incidents

Issue has resolved, awaiting RFO from GTT.

The issue has been resolved, the root cause of the issue was an issue with our remotely triggered blackhole system for our services (non-third party ddos protected services) being triggered and subsequently re-routing one of our backhaul IPs on one of our core switches.

This configuration issue was quickly resolved and we expect no further disruptions following this incident.

Apologies for any inconvenience this disruption caused.

This has been completed.

We have replaced the hardware and all services on this hypervisor has been restored.

We will issue the appropriate SLA balance by early next week to affected users.