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See the reason for outage for this incident provided by our 3rd Party DDoS mitigation provider in London:

While performing routine maintenance to apply a config option for BGP at 2025-05-10 15:43:54 CET on one of our mitigation devices in Amsterdam, trying to address a relatively urgent issue, the BGP daemon lost connection to the control plane causing a short loss of routes and thus, packet loss on one of the mitigation devices. This is not expected to ever re-occur.

Customer accounts have been updated and credit has been applied. Any further issues please reach out to support or via your account manager.