Maintenance

NeoProtect are completing capacity upgrades in Dallas and Chicago (where our transit feeds from).

During this window there may be interruptions as traffic swaps between the feeds during their maintenance.

Dallas may see a sustained outage of 5-10 minutes due to the feeding policies in that site.

NeoProtect are making emergency upgrades in core routing locations across their network. This is expected to be done over a period of 24-36 hours.

During this times as locations are withdrawn and returned to production you may see spikes in latency and timeouts as routes converge globally.

In line with NeoProtects incident report: https://neoprotect.statuspage.io/incidents/scc52t8p6zfs

We will be making changes to routing in our Dallas site for DDoS protected users in-line with NeoProtect emergency maintenance.

You may experience a brief drop while we see traffic re-route.

GTT: As part of our commitment to continually improve the quality of service we provide to our clients, we will be performing a planned work in USA, Kansas between 2025-08-14 07:00:00 - 2025-08-14 11:00:00 GMT.

We will work on routing services around this maintenance to avoid disruption.

From 10:54AM BST we confirmed the transfer over to the new LON2 distribution infrastructure was completed.
We expect there to be no further action required for clients across the network, we will provide a full report of what has improved with this maintenance later this evening.

We have extended the maintenance window to indicate our ongoing effort to monitor traffic to ensure that it is as expected on the new infrastructure.

• We are currently observing issues with some IPv6 prefixes as w...