Previous incidents

We have confirmed this situation has been resolved and is not expected to reoccur. See the reason-for-outage below:

GTT (London, Poplar):
2025-07-14 21:08:47 BST - detected a short isolation with devices in London, UK, due to a reboot of a line card. Connectivity restored without intervention. Issue to be checked additionally with equipment vendor.

Scaleblade:
2025-07-14 21:05:47 - GTT network fault identified and equipment automatically failed over to RETN as our secondary site upstream. ...

See the reason for outage for this incident provided by our 3rd Party DDoS mitigation provider in London:

While performing routine maintenance to apply a config option for BGP at 2025-05-10 15:43:54 CET on one of our mitigation devices in Amsterdam, trying to address a relatively urgent issue, the BGP daemon lost connection to the control plane causing a short loss of routes and thus, packet loss on one of the mitigation devices. This is not expected to ever re-occur.