Previous incidents

February 2025
Feb 02, 2025
1 incident

Outage for non-third party ddos protected services

Downtime

Resolved Feb 02 at 02:31pm GMT

The issue has been resolved, the root cause of the issue was an issue with our remotely triggered blackhole system for our services (non-third party ddos protected services) being triggered and subsequently re-routing one of our backhaul IPs on one of our core switches.

This configuration issue was quickly resolved and we expect no further disruptions following this incident.

Apologies for any inconvenience this disruption caused.

1 previous update

January 2025
Jan 29, 2025
1 incident

Emergency backhaul maintenance

Degraded

Resolved Jan 29 at 09:39pm GMT

This has been completed.

2 previous updates

December 2024
Dec 25, 2024
1 incident

Issue with hypervisor

Degraded

Resolved Dec 28 at 01:38pm GMT

We have replaced the hardware and all services on this hypervisor has been restored.

We will issue the appropriate SLA balance by early next week to affected users.

1 previous update