Previous incidents

June 2024
Jun 05, 2024
1 incident

LON2 Power Upgrades


Resolved Jun 05 at 08:30am BST

We have been notified about some upcoming power upgrades within our LON2 facility.

The planned infrastructure upgrades to Generator systems on the dates and times shown. During this window, there will be a no impact to clients, unless there is a failure in the utility supply, whereby only a single power source may be available whilst these works are on-going. Please note, only loss of utility supply exceeding 2hrs will result in a single side power path loss, as we have this capacity curre...

Jun 03, 2024
1 incident

Dark Fiber Issues


Resolved Jun 04 at 06:09am BST

All remaining customer services have been confirmed restored and stable. If you are having issues with your particular configuration please reach out on the customer portal to our support staff.

We apologize for any inconvenience caused by this. Blog post will follow addressing the incident and steps being taken to ensure something similar does not happen again in the future.

Best regards,
The Scaleblade Team

3 previous updates

May 2024
May 05, 2024
1 incident

LON2 Migration


Resolved May 05 at 01:28pm BST

All hardware has been re-racked and should be seeing network connectivity now. We are working on moving over final few prefixes and getting BGP daemons back online.

2 previous updates

April 2024
Apr 16, 2024
1 incident

Payment API increased latency


Resolved Apr 16 at 09:42pm BST

We are now seeing regular latency with the search API.
We will continue to monitor and co-ordinate with Stripe on a root cause.

2 previous updates