Previous incidents

November 2023
Nov 01, 2023
1 incident

API unavailability

Resolved Nov 01 at 08:52am GMT

While debugging an issue with recaptcha on our portal, the API was restarted several times resulting in some unavailability.

We have found the root cause of the problem to be with DNS resolving of the google.com domain and have implemented a fix. We do not expect any further downtime.

October 2023
Oct 30, 2023
1 incident

IPv4 Traffic Dropped

Downtime

Resolved Oct 30 at 09:38am GMT

Post-mortem:

08:53AM we were notified of an outage of all client services in our London location.
08:55AM as30456 noc team were notified of the outage requesting assistance.
09:02AM we identified the cause of the issue being all ipv4 prefixes within London had been dropped.
09:11AM we received acknowledgement from an engineer at as30456 investigating the issue.
09:17AM our ipv4 prefixes were re-routed after a soft bgp session refresh on as30456-side
09:18AM we received notificatio...

3 previous updates

September 2023
Sep 12, 2023
1 incident

London location outage

Downtime

Resolved Sep 12 at 10:29am BST

It has been confirmed that everything is recovered and back to normal operations. Apologies for the disruption caused.

1 previous update