Previous incidents

While debugging an issue with recaptcha on our portal, the API was restarted several times resulting in some unavailability.

We have found the root cause of the problem to be with DNS resolving of the google.com domain and have implemented a fix. We do not expect any further downtime.

Post-mortem:

08:53AM we were notified of an outage of all client services in our London location.
08:55AM as30456 noc team were notified of the outage requesting assistance.
09:02AM we identified the cause of the issue being all ipv4 prefixes within London had been dropped.
09:11AM we received acknowledgement from an engineer at as30456 investigating the issue.
09:17AM our ipv4 prefixes were re-routed after a soft bgp session refresh on as30456-side
09:18AM we received notificatio...