London - GTT Maintenance Junos software upgrade.
Resolved
Mar 18 at 03:24am GMT
GTT has finished their maintenance.
Closing window.
We will review issues during maintenance and look at improving infrastructure resilience for future outages.
Affected services
Updated
Mar 18 at 02:36am GMT
We noticed a drop for DDoS Protected clients at the start of this maintenance, the service has self-recovered and we believe this to be a failover issue with NeoProtect's tunnel routing. We will investigate further to avoid this in future.
The second drop at 03:21:44AM was caused by our systems prematurely rerouting via GTT due to port uplink coming back online mid upgrade. We have intervened and will manually re-enable this routing in a few hours once GTT has confirmed outage over.
Affected services
Created
Mar 18 at 02:00am GMT
GTT has notified us of scheduled works for 18th March at 02:00AM to 06:00AM.
We expect there to be minimal disruption to clients as we will shift traffic over to RETN (site's secondary upstream). There may be a brief drop in traffic while routes resettle.
Affected services