Service has been restored, we will provide affected customers with a more accurate rundown of the outage details as well as applicable compensation in the coming days.

We are still working to resolve this.
In the case where we have to replace the hardware (lead time involved for this kind of specialist equipment) we have team members working on preparing replacement metal + virtual deployments.

Emails will be sent to those affected as soon as we have further information.

A Scaleblade technician has arrived on-site and is currently beginning the restoration process of the network device.

The firmware swap has caused one of our core switches to lock, we're working on a resolution to this as soon as possible. This affects a number of clients in our London location.

We received notification of a critical firmware update required for some of our switching devices, due to the potential security and access risk this could pose, we have initiated these firmware updates immediately. Some customers in our London datacenter may notice brief interrupts during the reboots.