Back to overview

Emergency maintenance to update critical switching firmware

Mar 03 at 03:29pm GMT  –  Mar 04 at 12:49am GMT
Affected services
London, United Kingdom

Mar 04 at 12:49am GMT

Service has been restored, we will provide affected customers with a more accurate rundown of the outage details as well as applicable compensation in the coming days.

Mar 03 at 10:40pm GMT

We are still working to resolve this.
In the case where we have to replace the hardware (lead time involved for this kind of specialist equipment) we have team members working on preparing replacement metal + virtual deployments.

Emails will be sent to those affected as soon as we have further information.

Mar 03 at 08:57pm GMT

A Scaleblade technician has arrived on-site and is currently beginning the restoration process of the network device.

Mar 03 at 05:53pm GMT

The firmware swap has caused one of our core switches to lock, we're working on a resolution to this as soon as possible. This affects a number of clients in our London location.

Mar 03 at 03:29pm GMT

We received notification of a critical firmware update required for some of our switching devices, due to the potential security and access risk this could pose, we have initiated these firmware updates immediately. Some customers in our London datacenter may notice brief interrupts during the reboots.