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Degraded

Hypervisor offline

Jul 16 at 07:57am BST
Affected services
London, United Kingdom

Resolved
Jul 16 at 09:11am BST

Hypervisor fully recovered.

Due to increase in ambient temperature in the data hall in which this hypervisor is located, it caused the machine to shut down to avoid hardware failure due to elevated temperature.

This has now been resolved and we do not expect further disruption.

We apologize for any inconvenience caused by this and we thank you for your patience.

Updated
Jul 16 at 08:36am BST

We have implemented a fix and are monitoring the issue.

Created
Jul 16 at 07:57am BST

Hypervisor offline due to hardware fault. One of our hypervisors are offline due to a hardware fault, we are investigating and working to resolve this issue as soon as possible for affected customers.