Previous incidents

Aug 30, 2025

NeoProtect Emergency Upgrades

Maintenance

Resolved Aug 29 at 02:00pm BST

NeoProtect are making emergency upgrades in core routing locations across their network. This is expected to be done over a period of 24-36 hours.

During this times as locations are withdrawn and returned to production you may see spikes in latency and timeouts as routes converge globally.

In line with NeoProtects incident report: https://neoprotect.statuspage.io/incidents/scc52t8p6zfs

Aug 29, 2025

Emergency Maintenance: Dallas & Kansas City capacity upgrades

Maintenance

Resolved Aug 29 at 02:00pm BST

NeoProtect are completing capacity upgrades in Dallas and Chicago (where our transit feeds from).

During this window there may be interruptions as traffic swaps between the feeds during their maintenance.

Dallas may see a sustained outage of 5-10 minutes due to the feeding policies in that site.

Emergency Maintenance: Dallas changes to GRE

Maintenance

Resolved Aug 29 at 10:00am BST

We will be making changes to routing in our Dallas site for DDoS protected users in-line with NeoProtect emergency maintenance.

You may experience a brief drop while we see traffic re-route.

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